Nintendo "apologizes" for the Joy-Con drift fiasco

It was the bane of Switch users.

Engadget JP (Translation)
Engadget JP (Translation) , @Engadget_MT
2020年07月3日, 午後 07:33 in egmt
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LAS VEGAS, NEVADA - MARCH 24: Nintendo Joy-Con wireless controllers for the Nintendo Switch are displayed during the debut of Allied Esports' "PlayTime With KittyPlays" esports variety show at HyperX Esports Arena Las Vegas at Luxor Hotel and Casino on March 24, 2019 in Las Vegas, Nevada. (Photo by Gabe Ginsberg/Getty Images)
Gabe Ginsberg via Getty Images

This article was originally written in Japanese. All images and content are directly from the Japanese version at the time of publication.

Nintendo president Shuntaro Furukawa has expressed his "apologies" for the Nintendo Switch detachable controller Joy-Con fiasco.

The subject has not been specified, but it has been suggested that it is related to the Joy-Con drift problem that was caused in the United States.

This statement is in the context of a question and answer session with shareholders at the annual shareholders' meeting held on June 26. Furukawa apologized to users, saying, "I apologize for any inconvenience this may cause to our customers regarding Joy-Con.

Furukawa added, "While we are continuing to work on improving the product, Joy-Con is the subject of a class action lawsuit in the U.S., and as this is a pending case, we are not able to provide any further details."

The "class action lawsuit" here is presumably referring to a lawsuit filed by the law firm Chimicles Schwartz Kriner & Donaldson-Smith (CSK&D) in July 2019.

The company had invited U.S. Switch users who suffered from the same problem to join the lawsuit, claiming that the Joy-Con's analog stick has a flaw that causes it to "drift" on its own, even when not touched.

Repairer iFixit was also interested in this drift issue, analyzing the structural cause of the drift, saying that the metal end of the joystick is harder than the pads on the circuit board, causing the pads to wear faster.

In the above class action lawsuit, it was alleged that Nintendo of America was aware of the problem but did not disclose it and "routinely refused to repair the product for free, even when the defect was revealed".

Shortly after that, there were reports that the company was refunding repair costs and repairing the device for free, but this is the first time Nintendo has officially admitted to "causing inconvenience" to users regarding the Joy-Con.

It's unclear at the time of writing what exactly the "apology" will look like, and whether the "product improvements" will be reflected in the release of an improved version or as a replacement for a sold Joy-Con.

Anyway, "drifting occurs no matter how many times you replace it" is a story that is often seen on social media (and experienced by the author myself), and we await Nintendo's response to this issue in the future.

Source: Nintendo

This article is based on an article from the Japanese edition of Engadget and was created using the translation tool Deepl. The Japanese edition of Engadget does not guarantee the accuracy or reliability of this article.

 
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関連キーワード: egmt, Nintendo, nintendo switch, joy-con, games, lawsuits, news, gear
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