This article is based on an article from the Japanese edition of Engadget and was created using the translation tool Deepl.
The next-generation game console PS5 has been on sale for a week and a half now. Some of the successful PS5 purchasers on Amazon UK are starting to receive packages in their homes, but some of them are having problems that might make them shout out that they are not what they were expecting.
According to Eurogamer, on November 19, people who bought PS5 from Amazon UK started receiving packages at their homes, but the contents have been replaced with something different from what they were supposed to be.
For example, one person opened the box that was supposed to be the PS5 and found a toy ray gun. Another person found an electric fryer. And another person finds a foot massager..., or rice..., or cat food... All of them are somehow matching the size and weight of the PS5 box, which is a bit of a shame.
Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU— Bex April May (@bexlectric) November 19, 2020
The exact same thing happened to me, I got a George Foreman grill!— Sam Felts (@Sam_Felts) November 20, 2020
Looked like the box had been opened at some point aswell.
Now I can't get a replacement because there is no stock anywhere in the UK even though I pre-ordered it 2 months in advance! pic.twitter.com/Cmg3BzVhvg
We're not sure how this happened, but a spokesperson for Amazon UK said, "We're all about making our customers happy, and that hasn't happened for a small proportion of these orders. we're really sorry about that and are investigating exactly what's happened. We're reaching out to every customer who's had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help."
Amazon UK is asking customers not to panic if they don't receive their PS5 on the scheduled date and to give it 48 hours to see what happens. The company also reportedly offered some gift certificates to customers who received different items than they ordered.
The above story was about a case where a package arrived but its contents were swapped out for another item. However, some people did not receive the PS5 at the handover, even though they were notified of the shipment and were waiting for it to arrive.
One of the victims, Jamie Al-Kadhimi, had made arrangements to pick up both the PS5 he and his brother had ordered at his home. When he finally received word of the shipment, he watched the shipping status of both packages via the tracking feature and looked forward to the arrival of the long-awaited item. But the visiting courier first showed up with only his brother's PS5 and asked for proof of receipt of the package.
This is a normal procedure, as it is different from the usual delivery address, and normally the courier would hand over the package and bring another one back. But for some reason, the courier started to claim that the package box was damaged right after getting the proof and that they would take it back once they had exchanged it for a new gaming console. Al-Kadhimi refused and instructed him to bring another package, which was supposed to be for him as well. The courier then returned to his truck but left without further incident. Al-Kadhimi waited for a while for the vendor to return, but the truck never appeared.
Meanwhile, Will Judd, a senior staff member in charge of Eurogamer's Digital Foundry section, was waiting at home for his PS5, which he bought from Amazon UK, when he received a notice from the courier, Yodel, that the delivery was complete, saying that he had a neighbor pick it up on his behalf. However, the neighbor said that the courier came to ask for permission to pick up the package, but as soon as he did, the courier drove off without handing it over.
#missingPS5 recap:— Will Judd ⌨️ (@wsjudd) November 20, 2020
1. I was notified at 4:30PM that my @GAMEdigital PS5 was delivered to a neighbour even though I was in
2. Neighbour says a @YodelOnline courier talked to them, they agreed to take the parcel for me, then the courier walked off with the PS5 (?!), never to return pic.twitter.com/4CU9a4HGOp
Judd complained to Yodel twice and received a response that he would "investigate and report back within 24 hours," but that is a standard response at Yodel, and he believes it is unlikely to result in a concrete response. Judd thinks it's possible that the delivery driver forgot to hand over the package after marking it as delivered, or took it away intentionally, or, less likely, that the neighbor could have lied and stolen the PS5.
Judd seems to think that the most likely outcome would be that the PS5 would never be returned and would end up with a refund. Judd said it is "better than nothing but not ideal when PS5 availability isn't likely until like 2021."
In many of these cases, it's unfortunate that when you try to figure out where the PS5 disappeared, it's unlikely that you'll ever get it back. For example, they could have been swapped out at Amazon UK warehouses at the time of shipping, or they could have been falsely claimed to have been delivered by the courier, but in any case, these problems are not going to go away until the companies involved in the sales and shipping process raise the level of customer service and employee moral training.
Japan has become infested with scalpers, and popular products have become extremely difficult to find, which has made the situation unpleasant for manufacturers, stores, and us users. Still, at least once the goods are purchased and shipped, they rarely disappear. Looking at the situation in the U.K., perhaps we should be more grateful to our domestic shipping companies.
This article is based on an article from the Japanese edition of Engadget and was created using the translation tool Deepl. The Japanese edition of Engadget does not guarantee the accuracy or reliability of this article.